Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - ICOTS Security Update 8/22/18 - Web Browsers Need TLS 1.1+ Support
Please see the notice below from Appriss regarding security standards for accessing ICOTS goes into production on Wednesday, August 22, 2018. This may affect some of your web browsers with TLS 1.0 or lower. Included in the notice are links to manually…
Support - Resetting security question answers or 'unlocking' an ICOTS account
ICOTS Users must answer security questions anytime they reset their password. When incorrect answers are provided, their account will be locked.  The lockout lasts 24 hours or until a state administrator manually resets their security questions.  Note: …
Support - Code Release 27.0 & 28.0 - User Security Releases 10/8/14 & 10/29/14
Appriss launched two partial user security releases for ICOTS in October in order to keep ICOTS in compliance with CJIS security standards, which they are contractually obligated to do. These changes are part of the new CJIS security standards policy…
Support - ICOTS Security Features
User Security Questions When a user requests a password reset they must set 2 security questions. The answers to those security questions will be required the next time a user requests a password reset.   Users Inactive for More Than 90 Days State…
Support - Code Release 11.2.0 - ICOTS Enhancements 11/3/2010
ICOTS 11.2.0 code release is in production on November 3, 2010 and implements the development items described below: Case Closure Notification Any assigned receiving state user, no longer limited to the supervising user, has the option to create a Case…
Support - Why is ICOTS Timing Out More Quickly?
Q: ICOTS is timing out much more quickly than it used to. Why is that? A: Appriss launched part one of a user security release in ICOTS on 10/8/14 in order to keep ICOTS in compliance with CJIS security standards, which they are contractually obligated to…
Support - Why Can't I Log In Using 2 Different Web Browsers?
Q: I used to be able to log in to ICOTS using two different web browsers. Why do I get an error message that I'm "logged in from a different IP" now? A: Appriss launched part one of a user security release in ICOTS on 10/8/14 in order to…
Support - How to Unlock Your ICOTS Account to Login
There are 3 ways in which an ICOTS account can be 'locked.'  Please see the troubleshooting tips below to learn how to unlock your account.  NOTE:  ICOTS accounts are managed by State Administrators, not the ICAOS national office. Account…
Support - First Time Login / Password Reset
First Time Login Once a state administrator creates your account, you will receive an email and can set up your password.  Note:  This should be completed within 20 minutes of receiving the email.  If after 20 minutes, simply click 'What is my…
Support - Code Release 35.1.0 - Replacing Offender DOB with Age in ICOTS Notifications 5/27/20
On Wednesday, May 27, 2020 Appriss pushed one functional enhancement to ICOTS. Appriss made the commission aware of a possible security issue a few months ago, where offenders’ dates of birth were included in the body of email notifications from ICOTS.…
Support - Duplicate Offender Report
I found several offenders on the Duplicate Offender Report in ICOTS that either aren't associated with my state or aren't actually duplicates of each other. How do I get them off the report? According to the detailed description of the report:…
Support - Use Compact Workload Search for Offenders in Your State
Searching for an offender using the Compact Workload limits results to offenders associated to your state and pulls records using single offender search criteria such as FBI number social security number, State ID, etc. *State administrators also have…
Support - Possible Duplicate Offender (Data Management)
The Possible Duplicate Offender report lists ICOTS offenders who have been identified as possible duplicate records based on matches with first name, last name and date of birth or social security number. Also includes an indicator for whether there…
Support - Do I have to deactivate a user that's inactive for more than 90 days?
Q: I got an email that looks like this: Subject - The account for <<User Name>> (<<User Email>>) requires attention. Message - This email is a reminder that <<User Name>&gt…
Support - FY23 ICAOS Compliance Audit
ANNOUNCED TO COMMISSION MEMBERS April 18th, 2022 In FY 2023, the national office will devote audit resources and capabilities to assessing the reliability and credibility of ICOTS data. The Commission has ICOTS data exchanges with local, state, and…
Support - Editing Core Offender Demographics and Deleting Secondary Demographics
Editing core demographic data (i.e. name, race, gender, FBI Number) or deleting incorrect secondary demographic information (i.e. SSN, DOB, State ID) can only be done by a state admin from the supervising state of the offender.  (The supervising state is…
Support - Code Release 10.0 - ICOTS Enhancements 5/26/10
ICOTS 10.0 code release is in production on May 26, 2010 and implements the items described below: Manage Special Statuses The option to expire special status information such as sex offender, history of violence and victim sensitive is available to the…
Support - FY2018 Audit Details
FY 2018 ICOTS Photo Audit This year's compliance report included an audit of all ICOTS offender photos uploaded with a transfer request between July 1, 2017 and December 31, 2017. The compliance letter included overall pass and fail percentages, but…
Support - FY22 Q4 (April 2022-June 2022): User clean up (remove roles, deactivate after 12 months, etc.)
What is User Administration? With an average of 30,000 active ICOTS users at any given time, each state is responsible for user administration and user ICOTS training.  In FY2019, the Commission conducted an audit to ensure states have adopted and…
Support - FY22 Q1 (July 2021-September 2021): Offender management
What is Offender Management? Offender management administrative functions assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS Privacy Policy, states must…
Support - User Administration and System Access
Who uses ICOTS? Each member state determines and administers its users. For most states, users are: Line staff responsible for supervision of transferees Compact office staff responsible for review and compact compliance State administrators responsible…
Support - Outstanding Issues for Latest Rule Amendment Release on 5/31/2017
On Wednesday, May 31, 2017 a new code release involving rule-mandated changes to the Offender Violation Report and Progress Report activities was pushed to production in ICOTS. Several minor bugs were introduced and Appriss was very responsive in working…
Support - What NCIC Offense Codes are used in ICOTS?
Most states have their own list of codes they use to categorize offenses. To centralize all the criminal offenses record in ICOTS, each state must enter an offender's offense details using NCIC codes. Below is a complete list of all the NCIC offense…
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