Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Anatomy of a Ticket
When reviewing a list of tickets, clicking the name of the ticket will bring up it’s history and information. Ticket History The main part of the screen contains the ticket history with the original ticket description at the top. All comments and…
Support - Helpdesk Overview
As of May 1, 2011 the ICAOS national office is the sole provider of ICOTS helpdesk support for state compact offices. Benefits for States There are several benefits states will experience from this transition to a national office-only ICOTS helpdesk. 1.…
Support - Supervisor Functions
Frequently asked questions and answers regarding supervisor functions and activities in ICOTS. I received an email to review an outgoing Transfer Request and to log into ICOTS; when I log in I am at the Assistants screen which only initiates activities.…
Support - Setup User Workflow Correctly
Remember to setup your user profile with your correct workflow. ICOTS cannot function without the correct workflow setup. Please remember to setup your user profile with your correct workflow. If your workflow has not yet been setup in your user profile,…
Support - ICOTS Implementation Guide
This tutorial gives states some direction on how to best implement ICOTS. Topics covered are: Help desk, user load, setting up workflow, managing case load, legacy data, duplicate records, and pending cases. The ICOTS Implementation Guide will offer…
Support - No Notices of Arrival or Departure for Legacy Cases
Legacy cases do not allow for Notice of Arrival or Notice of Departures in ICOTS. It is assumed that legacy cases are actively supervised cases where the offender has reported in the receiving state. ICOTS will not allow a Notice of Departure or Notice of…
Support - Differences Between Merge and Move Case Requests
There are a couple big differences between a merge request and a move request. Merge Request Combines all demographic information (photos, aliases, stated IDs, etc.) Only the requester of the merge knows what supervising user is selected when the request…
Support - Reassign Compact Cases
This tutorial explains the process of reassigning compact cases and activities. Supervisors and Compact Office Users have the ability to reassign cases and forward Compact Activities in ICOTS. Reassigning takes place when a Supervisor User reassigns cases…
Support - Notice of Departures and Notice of Arrivals
Timely submissions of notice of departures and notice of arrivals enhance public safety by indicating the location of compact offenders. They are also essential in reflecting the correct supervising state in ICOTS and Rule 4.105 requires them at the time…
Support - Manage Case Load
The Manage Case Load document explains how cases are assigned in both the sending and receiving states. Each case in ICOTS is ultimately assigned to one user in both the sending and receiving states at any given time. This means that a user must be…
Support - Withdraw Button is Permanent
Clicking the Withdraw Button will withdraw the case permanently. We have received reports of the withdraw button clicked in error. If a user clicks withdraw, a new request must be submitted. See also Withdrawing Cases and Activities.
Support - Use Compact Workload Search for Offenders in Your State
Searching for an offender using the Compact Workload limits results to offenders associated to your state and pulls records using single offender search criteria such as FBI number social security number, State ID, etc. *State administrators also have…
Support - Rejected Cases Withdraw versus Close
To allow for additional activities or requests, rejections to transfer requests and/or denial of reporting instructions do not deactivate cases. The sending state must withdraw the case from the offender profile screen to remove the cases from the active…
Support - Standard Operating Procedures in ICOTS
What do I do when I received an email stating that I had an action to perform in ICOTS? Email notifications inform you that an offender’s record needs attention, an investigation has been assigned to you or that there are other supervisory…
Support - Introduction to ICOTS
Interstate Compact Offender Tracking System The Interstate Commission for Adult Offender Supervision (ICAOS) is rapidly advancing the electronic database project designated the Interstate Compact Offender Tracking System (ICOTS). In the spring of 2007,…
Support - Two Ways to Initiate New Compact Case
There are only 2 ways to start a new case which creates a new case number in ICOTS. 1. Initiate New Case From Assistants Screen Choose Request For Reporting Instructions or Transfer Request from the Assistants screen and then select the option that is NOT…
Support - Creating a Transfer Request ICOTS Demonstration
This is a demonstration of how to create and begin a transfer request activity.
Support - Latest Activity Transmitted
Description:The report lists the last transmitted compact activity on active incoming/outgoing cases. Compact cases are considered active with a transmitted accepted transfer reply and a successful notice of arrival sent from the receiving state. The…
Support - Setting Up Preferences ICOTS Demonstration
This is a demostration of how to set up preference settings from the ICOTS user profile tab.
Support - Transmitted Activities
Description:  2 Reports (Incoming & Outgoing Cases) The report is a list of compact activities on incoming cases transmitted within a selected date range.  Incoming- The dashboard may be filtered on Incoming Activities that would come from the…
Support - Manage Case Load
Manage Caseload is used to reassign cases and activities from one user to another. PO Supervisors can reassign from and to themselves and any PO or Supervisor   Compact Office can reassign ANY user of ANY role to another user of ANY role.   The first…
Support - 2022 DCA Training Institute
New York City, New York September 2022 Embracing the Spirit of the Compact Great Plans for Great Outcomes Changing Landscape of Substance Abuse and its Impact on Supervision Interstate Compact and Tolling Issues
Support - DCA Dashboard Training
https://support.interstatecompact.org/hc/en-us/sections/1500001041362-D…  
Support - FY23 ICAOS Compliance Audit
ANNOUNCED TO COMMISSION MEMBERS April 18th, 2022 In FY 2023, the national office will devote audit resources and capabilities to assessing the reliability and credibility of ICOTS data. The Commission has ICOTS data exchanges with local, state, and…
Support - Creating a New Case on Existing Profile
Register Interest creates a NEW Compact Case on an existing offender profile by an ICOTS user not associated with an active case on the offender’s profile.  Created a new case in error?  Simply click ‘Remove Interest’ to delete the case created in error…
Support - Updating Primary Address
The Supervising User can update the primary address in ICOTS at anytime via the Offender's Profile.  If you need to update the primary address and are not listed as the supervising user, the designation will need to be reassigned.  If the supervising…
Support - Removing Requirement for Retaking
Violation reports cannot be withdrawn once a state submitted and responded to. There are occasions when PC is not found, new information is learned, or an offender's situation changes after submission of the violation report. Available only to…
Support - Inherit Direct Reports
A "Direct Reports" section exists in both the "Users" tab and "Edit User Account" profile. Under the "Users" tab, Direct Reports shows all the POs currently reporting to the logged in supervisor, along with the PO…
Support - ICOTS Help Points
There are two types of help points in ICOTS. The first is a small blue "hover-over" question mark icon. When a user hovers their cursor over the icon, a text bubble pops up on the screen with helpful information and links. The second kind of…
Support - Notice of Failure to Arrive
Upon selecting "Notice of Arrival" either from the Assistants tab or the offender profile, the user will be asked if the offender arrived in the receiving state. If the user selects "No", they will be directed to the Notice of Failure…
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