Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Who Can Submit Tickets?
Only designated ICOTS contacts or DCAs in each compact office should submit tickets. End users need to contact their state compact offices for assistance. We need to keep the ticket submission process as streamlined as possible and with limited resources…
Support - Welcome to the ICOTS Helpdesk!
Search the ICAOS Support Site for training resources and information on ICOTS functionality and frequently asked questions. You can submit a ticket or check the status of your existing tickets by signing in with your ICAOS website username and password. 
Support - Helpdesk Overview
As of May 1, 2011 the ICAOS national office is the sole provider of ICOTS helpdesk support for state compact offices. Benefits for States There are several benefits states will experience from this transition to a national office-only ICOTS helpdesk. 1.…
Support - User Administration and System Access
Who uses ICOTS? Each member state determines and administers its users. For most states, users are: Line staff responsible for supervision of transferees Compact office staff responsible for review and compact compliance State administrators responsible…
Support - Supervisor Functions
Frequently asked questions and answers regarding supervisor functions and activities in ICOTS. I received an email to review an outgoing Transfer Request and to log into ICOTS; when I log in I am at the Assistants screen which only initiates activities.…
Support - End User Training PowerPoint
PowerPoint presentation used to train ICOTS end users. Updated: 3/18/2022 The ICOTS End User Training PowerPoint presentation provides an overview of all major processes and functions used by an end-user such as initiating activities, managing workload…
Support - Setup User Workflow Correctly
Remember to setup your user profile with your correct workflow. ICOTS cannot function without the correct workflow setup. Please remember to setup your user profile with your correct workflow. If your workflow has not yet been setup in your user profile,…
Support - ICOTS Implementation Guide
This tutorial gives states some direction on how to best implement ICOTS. Topics covered are: Help desk, user load, setting up workflow, managing case load, legacy data, duplicate records, and pending cases. The ICOTS Implementation Guide will offer…
Support - No Notices of Arrival or Departure for Legacy Cases
Legacy cases do not allow for Notice of Arrival or Notice of Departures in ICOTS. It is assumed that legacy cases are actively supervised cases where the offender has reported in the receiving state. ICOTS will not allow a Notice of Departure or Notice of…
Support - Merge, Move and Delete Case Requests
Before taking any action, be sure to review records!!! MERGE Ensure ALL cases are historical (withdrawn or closed) before initiating a merge.  When approving a merge request, review the record and disapprove if a new active case is created while the merge…
Support - Differences Between Merge and Move Case Requests
There are a couple big differences between a merge request and a move request. Merge Request Combines all demographic information (photos, aliases, stated IDs, etc.) Only the requester of the merge knows what supervising user is selected when the request…
Support - Reassign Compact Cases
This tutorial explains the process of reassigning compact cases and activities. Supervisors and Compact Office Users have the ability to reassign cases and forward Compact Activities in ICOTS. Reassigning takes place when a Supervisor User reassigns cases…
Support - Notice of Departures and Notice of Arrivals
Timely submissions of notice of departures and notice of arrivals enhance public safety by indicating the location of compact offenders. They are also essential in reflecting the correct supervising state in ICOTS and Rule 4.105 requires them at the time…
Support - Review/Assigning Actions Items (Supervisors & Compact Staff)
After completing and submitting an activity into workflow, the subsequent review and assigning actions should be completed via the Compact Workload or Action Items tab on the Offender's Profile screen. Be sure to 'View All' Action items or…
Support - Manage Case Load
The Manage Case Load document explains how cases are assigned in both the sending and receiving states. Each case in ICOTS is ultimately assigned to one user in both the sending and receiving states at any given time. This means that a user must be…
Support - 1-2006 - Rule 2.110 Transfer of Offenders under this Compact
Rule 2.110 was written to develop the standard for interstate travel and exclude those offenders who do not meet the criteria for transfer under the Compact. Violation of this rule presents a real threat to the safety of the public and probation and…
Support - Reporting Violations & Retaking
Reporting Violations & Retaking These training tools and resources discuss requirements and processes for reporting violations and retaking offenders. PowerPoint Presentation 104 Reporting Behavior Requiring Retaking 105 Mandatory Retaking for New…
Support - CAR Reply ICOTS Demonstration
This is a demonstration of how to initiation a reply to a compact action request activity.
Support - RFRI-Reply Compliance Performance
The RFRI Reply report lists cases in which an RFRI transmission date is within the specified date range. The RFRI sent date, RFRI reply transmit date and business days to transmit are included for each case. The report can be filtered on supervision type…
Support - Interested Agency Training (Judges, Jail Administrators & Parole Board Members)
Interstate Compact training results in better supervision management and increased public safety. Every jurisdiction, including courts, parole boards and community corrections are subject to the Interstate Compact for Adult Offender Supervision’s rules.…
Support - Pending Action Items ICOTS Demonstration
This is a demonstration of how to locate and complete pending action items on the compact workload.
Support - Transfer Reply Compliance Performance
The Transfer Reply report lists cases in which a transfer reply due date is within a specified date range. The transfer request sent date, transfer reply transmit date and days to transmit are included for each case. The dashboard can be filtered on…
Support - State Council Resources
State Council Resources By statute, every Compact member state is required to establish a state council. This advisory body of state policy makers and experts exercise oversight and advocacy concerning operations and procedures of the Compact.…
Support - Editing a Pending Document ICOTS Demonstration
This is a demonstration of how to edit a pending compact activity that has yet to be submitted into the workflow.
Support - Violation Response Compliance Performance
Description: This report lists cases in which a violation response was due within a specified date range. The violation report sent date, violation response transmit date and days to transmit are included for each case. The dashboard can be filtered on…
Support - Arrival Notices Transmitted
The Arrival Notices report lists all notice of arrivals transmitted within the selected date range. The dashboard can be filtered on supervision type, arrival type, returning to sending state, receiving state user, or offender last name. Common Uses: How…
Support - Archived Compact Office Staff Trainings (2014-April 2021)
Compact Office Staff Training Last Updated April 26, 2021 These training tools and resources are specific to Compact Office Staff discussing how to operationalize the ICAOS rules when training stakeholders. Compact Staff Training-ICOTS email bounces-What…
Support - Creating a Transfer Request ICOTS Demonstration
This is a demonstration of how to create and begin a transfer request activity.
Support - Latest Activity Transmitted
Description:The report lists the last transmitted compact activity on active incoming/outgoing cases. Compact cases are considered active with a transmitted accepted transfer reply and a successful notice of arrival sent from the receiving state. The…
Support - Setting Up Preferences ICOTS Demonstration
This is a demostration of how to set up preference settings from the ICOTS user profile tab.
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