Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Mentor Resources
What is a mentor for the DCA Mentoring Program? It is the responbility of the DCA Regional Chair to assess the needs and goals of the participant and assign a mentor in consultation with the DCA Liaison Committee Chair.  A mentor has demonstrated an…
Support - Helpdesk Overview
As of May 1, 2011 the ICAOS national office is the sole provider of ICOTS helpdesk support for state compact offices. Benefits for States There are several benefits states will experience from this transition to a national office-only ICOTS helpdesk. 1.…
Support - FY24 Annual Audit-Data Integrity Follow up
The Commission concentrated its audit resources in FY23 on ICOTS data integrity to ensure that the data contains accurate and reliable information for our internal and external partners. Given the FY23 audit findings, the Compliance and Executive…
Support - ICOTS Emails Not Reaching Some Users
A number of states continue to submit the occasional ticket where a user or group of users has stopped receiving any email notifications from ICOTS. There are typically two underlying causes to this issue: Internal software used to limit spam or junk mail…
Support - Junk Offender Records (Data Management)
The Junk Offender Records report lists all ICOTS offender records with either no associated compact cases or no transmitted compact activities on any associated compact cases. The dashboard includes information on state, offender ID, associated compact…
Support - Offenders Awaiting Retaking ICOTS Report
Training Note: The national office hosts a number of useful reports on the ICAOS Dashboards. DCAs and Compact Office staff only need to log in to their website account to access. The Offenders Awaiting Retaking Report in ICOTS displays cases when: The …
Support - Who Can Submit Tickets?
Only designated ICOTS contacts or DCAs in each compact office should submit tickets. End users need to contact their state compact offices for assistance. We need to keep the ticket submission process as streamlined as possible and with limited resources…
Support - DCA & Compact Staff Dashboard Program FY22
DCA Liaison Committee Best Practices & Dashboard Usage Program Given the importance of ICOTS data entry and user management, the Commission made state responsibilities for it the focus of several annual audits.  The ICAOS Dashboards are vital to…
Support - Introduction to ICOTS
Interstate Compact Offender Tracking System The Interstate Commission for Adult Offender Supervision (ICAOS) is rapidly advancing the electronic database project designated the Interstate Compact Offender Tracking System (ICOTS). In the spring of 2007,…
Support - 2022 Special Presentations (APAI, APPA, NAEO)
APPA Winter Institute February 2, 2022:  The Commission presented at the American Probation and Parole Association Winter Training Institute in Atlanta, Georgia. There, community supervision and judicial professionals learned how the Interstate Compact…
Support - ICOTS Privacy Policy and User Agreement - On Demand Module
Description:The material presented in this module outlines the requirements of the Privacy Policy and User Agreement. Every user of ICOTS is required to read the policy and agree electronically to the user agreement when initially logging into ICOTS. The…
Support - Differences Between Merge and Move Case Requests
There are a couple big differences between a merge request and a move request. Merge Request Combines all demographic information (photos, aliases, stated IDs, etc.) Only the requester of the merge knows what supervising user is selected when the request…
Support - Can't Withdraw Notice of Departure or Notice of Arrival
Is there a way to withdraw a notice of departure? ICOTS doesn't show the withdraw button. The offender didn't leave and receiving state doesn't want to do the arrival notice. Some compact activities like departure notices and arrival…
Support - FY22 Q3 (January 2022-March 2022): No transmitted activities; rejected case clean up (withdraw/close)
What is Case & Offender Management? Administrative functions for case and offender management assure the Commission’s internal and external partners that the ICOTS data contains information that is accurate, valid, and reliable.  Per the ICOTS…
Support - New LMS Preparations 2020
In November 2020, the Commission will transition to a new Learning Management System.  In preparation, the follow resources will assist those with state administrator access to export any SCORM data/achievements from the current system (utilized since…
Support - DCA Participant Resources
What is a 'participant' for the DCA Mentoring Program? The DCA "Participant" is either a new appointed Deputy Compact Administrator or is recommended to the DCA Mentoring Program by his or her Commissioner to request assistance in…
Support - How to Unlock Your ICOTS Account to Login
There are 3 ways in which an ICOTS account can be 'locked.'  Please see the troubleshooting tips below to learn how to unlock your account.  NOTE:  ICOTS accounts are managed by State Administrators, not the ICAOS national office. Account…
Support - Merge, Move and Delete Case Requests
Before taking any action, be sure to review records!!! MERGE Ensure ALL cases are historical (withdrawn or closed) before initiating a merge.  When approving a merge request, review the record and disapprove if a new active case is created while the merge…
Support - Code Release 11.2.0 - ICOTS Enhancements 11/3/2010
ICOTS 11.2.0 code release is in production on November 3, 2010 and implements the development items described below: Case Closure Notification Any assigned receiving state user, no longer limited to the supervising user, has the option to create a Case…
Support - FY23 ICAOS Compliance Audit
ANNOUNCED TO COMMISSION MEMBERS April 18th, 2022 In FY 2023, the national office will devote audit resources and capabilities to assessing the reliability and credibility of ICOTS data. The Commission has ICOTS data exchanges with local, state, and…
Support - Code Release 35.0.0 - ICOTS Enhancements 4/1/2020
On Wednesday, April 1, 2020, 3 enhancement and 2 bug fixes were launched in ICOTS to address approved rule amendments.  Full list of the Rule Amendments and the updated Rules can be found on the ICAOS main website.  www.interstatecompact.org The…
Support - Code Release 7.0 - ICOTS Enhancements 10/21/09
ICOTS 7.0 code release is in production on October 21, 2009 and resolves the development items described below: ICOTS Reports Report parameters are correct and descriptions for each report are available. To ensure the correct layout and format for the…
Support - Code Release 33.2.0 - ICOTS Enhancements 2/15/18
On Thursday, February 15, 2018 three new enhancements will be launched in ICOTS. The national office will offer a brief Q & A session for these enhancements on Monday, February 12th at 2 pm ET and Tuesday February 13th at 11 am ET. Visit the ICAOS…
Support - FY23 Warrant Tracking Dashboard Training and FY23 Audit Q & A July 2022
On June 1, 2022 a new warrant tracking feature launched into ICOTS.   Since launch, the national office has analyzed data creating a new warrant tracking dashboard.  The training will cover how the new dashboard manages warrant entries and how other…
Support - FY23 DCA Dashboard Program FY23 Warrant Status Dashboard (February 2023)/Follow-up Training (August 2023)
The ICOTS warrant tracking tool launched June 2022 allows sending states to track warrants within ICOTS during retaking process or after report of an absconder. This session will review the Warrant Status Dashboard (launched in July 2022) as well as other…
Support - Outstanding Issues for Latest Rule Amendment Release on 5/31/2017
On Wednesday, May 31, 2017 a new code release involving rule-mandated changes to the Offender Violation Report and Progress Report activities was pushed to production in ICOTS. Several minor bugs were introduced and Appriss was very responsive in working…
Support - ICAOS Practice Guide: Electronic Signatures
  Electronic signatures have become a convenient and efficient way to sign documents and are legally recognized in every state and US territory. However, the acceptance of an electronic signature may vary depending on the context, the parties involved,…
Support - User Administration and System Access
Who uses ICOTS? Each member state determines and administers its users. For most states, users are: Line staff responsible for supervision of transferees Compact office staff responsible for review and compact compliance State administrators responsible…
Support - Standard Operating Procedures in ICOTS
What do I do when I received an email stating that I had an action to perform in ICOTS? Email notifications inform you that an offender’s record needs attention, an investigation has been assigned to you or that there are other supervisory…
Support - FY22 Q2 (October 2021-December 2021): Retaking management
Background on Retaking Management Four prior ICOTS enhancements to the Offender Violation Report (2013, 2017, 2018 & 2021 @ costs of $250k+) provide tools for ICOTS users to manage mandatory retaking.    In addition, several administrative reports…
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