Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - Manage Case Load
The Manage Case Load document explains how cases are assigned in both the sending and receiving states. Each case in ICOTS is ultimately assigned to one user in both the sending and receiving states at any given time. This means that a user must be…
Support - Withdraw Button is Permanent
Clicking the Withdraw Button will withdraw the case permanently. We have received reports of the withdraw button clicked in error. If a user clicks withdraw, a new request must be submitted. See also Withdrawing Cases and Activities.
Support - Use Compact Workload Search for Offenders in Your State
Searching for an offender using the Compact Workload limits results to offenders associated to your state and pulls records using single offender search criteria such as FBI number social security number, State ID, etc. *State administrators also have…
Support - Standard Operating Procedures in ICOTS
What do I do when I received an email stating that I had an action to perform in ICOTS? Email notifications inform you that an offender’s record needs attention, an investigation has been assigned to you or that there are other supervisory…
Support - Introduction to ICOTS
Interstate Compact Offender Tracking System The Interstate Commission for Adult Offender Supervision (ICAOS) is rapidly advancing the electronic database project designated the Interstate Compact Offender Tracking System (ICOTS). In the spring of 2007,…
Support - Two Ways to Initiate New Compact Case
There are only 2 ways to start a new case which creates a new case number in ICOTS. 1. Initiate New Case From Assistants Screen Choose Request For Reporting Instructions or Transfer Request from the Assistants screen and then select the option that is NOT…
Support - Code Release 4.0 - ICOTS Enhancements 4/29/09
The version 4.0 code release resolves outstanding issues regarding data display and the functions to facilitate returning offenders to a sending state. Released April 29, 2009. PDF Forms (Transfer Request & Request for Reporting Instruction…
Support - Code Release 6.0 - ICOTS Enhancements 9/9/09
The version 6.0 code release contains a number of new features and enhancements. Released on September 9, 2009. This is a list of features addressed in this code release: Withdraw Warning User Preferences Established Back Link Print All Feature Priority…
Support - Code Release 9.1.0 - ICOTS Enhancements 3/1/10
ICOTS 9.1.0 code release is in production on March 1, 2010 and implements the development items described below: New Mandatory Reason for Transfer and Reporting Instructions for Employment Transfer of Offenders A new mandatory reason for transfer and…
Support - Code Release 9.5.0 - ICOTS Enhancements 3/24/10
Code Release 9.5.0 went into production March 24, 2010 to address the following development item: Progress Report Email Notifications ICOTS generates emails notifying the sending state and receiving state assigned users as well as each respective compact…
Support - Code Release 11.3.0 - ICOTS Enhancements 12/8/10
ICOTS 11.3.0 code release is in production on December 8, 2010 and implements the development items described below: Transfer Request A sending state user can create a new Transfer Request based on a rejected Transfer Request after the receiving state…
Support - Code Release 10.0 - ICOTS Enhancements 5/26/10
ICOTS 10.0 code release is in production on May 26, 2010 and implements the items described below: Manage Special Statuses The option to expire special status information such as sex offender, history of violence and victim sensitive is available to the…
Support - Code Release 11.1.0 - ICOTS Enhancements 9/22/10
ICOTS 11.1.0 code release is in production on September 22, 2010 and implements the development items described below: Offender Phone Numbers The Phones tab within the offender profile provides options to manage contact information. Zip Codes City, county…
Support - Complete All Notice of Departure and Notice of Arrivals
Follow these steps to ensure that all Notices of Departure and Notices of Arrival are complete. ICOTS determines whether the offender is in the Sending or Receiving State by the Notice of Departures and Arrivals. Completing these activities is critical to…
Support - Compact Office Users and Workload Search
Find out why Compact Office users should become familiar with the Workload Search funtionality. Search criteria should be administered when accessing pending activities as Compact Office Users’ workload is not filtered by user and will display all cases…
Support - Code Release 29.3.0 - ICOTS Enhancements 2/25/15
ICOTS Code Release 29.3.0 - Enhancements & Bug Fixes ICOTS 29.3 code release went into production on February 25, 2015 and implemented the development items described below: Notice of Failure to Arrive Upon selecting "Notice of Arrival"…
Support - Code Release 29.1.0 - ICOTS Enhancements 12/10/14
ICOTS Code Release 29.0 - ICOTS Enhancements ICOTS 29.0 code release went into production on December 10, 2014 and implemented the development items described below:   Link CARs to Compact Activities When creating a compact action request, users will now…
Support - Do I have to deactivate a user that's inactive for more than 90 days?
Q: I got an email that looks like this: Subject - The account for <<User Name>> (<<User Email>>) requires attention. Message - This email is a reminder that <<User Name>&gt…
Support - Code Release 27.0 & 28.0 - User Security Releases 10/8/14 & 10/29/14
Appriss launched two partial user security releases for ICOTS in October in order to keep ICOTS in compliance with CJIS security standards, which they are contractually obligated to do. These changes are part of the new CJIS security standards policy…
Support - Why Can't I Log In Using 2 Different Web Browsers?
Q: I used to be able to log in to ICOTS using two different web browsers. Why do I get an error message that I'm "logged in from a different IP" now? A: Appriss launched part one of a user security release in ICOTS on 10/8/14 in order to…
Support - Why is ICOTS Timing Out More Quickly?
Q: ICOTS is timing out much more quickly than it used to. Why is that? A: Appriss launched part one of a user security release in ICOTS on 10/8/14 in order to keep ICOTS in compliance with CJIS security standards, which they are contractually obligated to…
Support - Code Release 26.0 - ICOTS Enhancements 7/30/14
ICOTS Code Release 26.0 ICOTS 26.0 code release went into production on July 30, 2014 and implemented the development items described below: Offender Search Improved functionality allows for faster and more accurate search results when searching for…
Support - Upcoming 2015 ICOTS Enhancement Release
The executive committee recently approved funds for an ICOTS enhancement release tentatively scheduled for Summer 2015. The list of enhancements was first prioritized by the technology committee and then documented in detail by an enhancement work-group…
Support - Offenders Awaiting Retaking ICOTS Report
Training Note: The national office hosts a number of useful reports on the ICAOS Dashboards. DCAs and Compact Office staff only need to log in to their website account to access. The Offenders Awaiting Retaking Report in ICOTS displays cases when: The …
Support - Offenders Available for Retaking Email Notifications
Reporting an offender is 'available for retaking' on an Offender Violation Report or Addendum to Offender Violation Report trigger email notifications (three total)  to interested users: 5 days prior to 30th day after transmission on the 30th…
Support - Display Issues in Internet Explorer 10
We've come across a number of issues with some pages displaying incorrectly in ICOTS when using Internet Explorer 10. The issue stems from the fact that development on ICOTS is done against Internet Explorer 8 in "IE 7 Compatibility View",…
Support - OVR or RVR was withdrawn by Alabama, but they aren't associated with my compact case
[Update June 29, 2017] This article also explains a similar action for withdrawn Violation Reports due to an ICOTS release on May 31, 2017. With the launch of ICOTS Release 18.0, any pending violation reports or responses to violation reports had to be…
Support - New ICOTS External Reports & Redesign
A redesign of the ICOTS External Reports page offers more intuitive navigation, listing the reports in the following categories: Compliance (NEW) Due Dates Overdue Activity History Administrative Legacy 10 new reports were added to the ICOTS External…
Support - Code Release 7.0 - ICOTS Enhancements 10/21/09
ICOTS 7.0 code release is in production on October 21, 2009 and resolves the development items described below: ICOTS Reports Report parameters are correct and descriptions for each report are available. To ensure the correct layout and format for the…
Support - Code Release 17.0 - ICOTS Enhancements 2/29/12
ICOTS 17.0 code release is in production on February 29, 2012 and implements the development items described below: Case Closure Notice Reply In conjunction with approved amendment to Rule 4.112 (d) effective March 1, 2012, a due date for a Case Closure…
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