ICOTS Knowledge Base - Help Articles | Interstate Compact Offender Tracking System

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ICOTS Knowledge Base Help

General
General information about the Interstate Compact Offender Tracking System.

About ICOTS
General description and background on ICOTS. read more...

FAQ: Errors and Technical Support
Frequently asked questions and answers about reporting errors and getting technical support with ICOTS. read more...

FAQ: General Questions
Frequently asked general questions and answer about ICOTS. Including an ICOTS overview, purpose, oversight, suggestions, connection issues, scanners, and more. read more...

Flash Video: ICOTS Overview
Flash video that gives a high level overview of ICOTS. read more...

ICOTS User Survey
CSG's Research and Policy Department distributed a survey to all ICOTS users in March 2009. read more...

On-Demand Module: Privacy Policy and User Agreement
On-Demand course module that covers the ICOTS Privacy Policy and what is required of users. read more...

Quick Tip: Be Cautious When Moving Through Workflow
Users should exercise caution when performing multiple movements and actions on activities in the workflow. read more...

Quick Tip: File Size and Photo Limits
File attachments and photos have limits on size and resolution. read more...

Quick Tip: Login and Password Errors with Browsers
Find out why login and password errors are typically associated with internet browser settings. read more...

Quick Tip: Mozilla Firefox 3.0 and ICOTS
Those using the Mozilla Firefox browser to access ICOTS should make sure to upgrade to version 3.0 or later. read more...

Reference: Approved ICOTS Enhancements
Based on feedback provided to the Technology Committee from ICOTS users, the Commission decided on the following enhancements to be implemented once the initial development of ICOTS is completed. read more...

Reference: Bifurcated States
Due to the differences in workflow and activity processing in ICOTS, states have requested that we publish a list of the states that are configured as bifurcated in ICOTS. read more...

Reference: Frequently Asked Questions
PDF document answers some of the most frequently asked questions regarding ICOTS. read more...

Reference: Privacy Policy and User Agreement
The user agreement and policy governing privacy within ICOTS. read more...

Report: Missing Notices of Arrival
A report identifying cases with a Notice of Departure submitted, but no Notice of Arrival, will be distributed monthly. read more...

Report: Performance Diagnostics
If you are receiving complaints of slow performance with ICOTS from users, it is possible to get more information. read more...

Tutorial: Contacting the Appriss Operations Center (AOC)
Instructions on what to include when contacting the Appriss Operations Center for support. read more...

Tutorial: First Time Login / Password Reset
Guide that explains the process of logging in to ICOTS for the first time or for resetting your password. read more...

Tutorial: Quick Start Guide
One page reference for using the ICOTS application. read more...

Tutorial: Two Ways to Initiate a New Case
There are only 2 ways to start a new case which creates a new case number in ICOTS read more...

Form: Enhancement Request Form
Use to recommend ICOTS improvements for the Technology Committee to consider. Only forms signed by an ICAOS Commissioner will be accepted. read more...

On-Demand Module: End User Training
The material presented in this module provides an overview of ICOTS and its functions. read more...

On-Demand Module
ICOTS End User Training on-demand module is available on the ICAOS website. read more...

External Reports
Pending Merge/Delete Requests read more...

2 New ICOTS External Reports
2 new ICOTS External Reports to help Compact Offices read more...

External Report - Transmitted Activities Summary
Transmitted Activities Summary read more...

The ICOTS Knowledge Base contains all of the available resources on the Interstate Compact Offender Tracking System. It is the central location for all information and assistance on ICOTS.

Resources include: documents, video tutorials, frequently asked questions, quick tips, training curriculums, training presentations, on-demand modules, and more.